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FAQs

Does Visibooth require a deposit?

Yes, we require a 50% deposit upon confirmation. The remaining 50% is due day-of-event.

Does Visibooth do phone reservations?

No, e-mail reservations accepted only.

What is our cancellation and refund policy?

Cancellations must be made 48hrs in advance of your reservation date. All cancellations made within 48hrs will result in a refund of the full balance minus the deposit rate, purchases, fees and rentals leading up to event.

Does Visibooth accept rescheduling?

Yes, each client is allowed (2) rescheduling credits for their booking. Any additional request to reschedule will incur a $50 rescheduling fee and must be paid immediately to reserve your new date. *Rescheduling due to weather conditions will not count against your reschedule credits*.

What are the requirements to reserve a booth?

The client shall arrange for an appropriate space for the photo booth at the venue. Space must be level, solid, and at least 6x9. It is the client’s responsibility to ensure access is possible. Photobooth may be placed in an exterior location and protection is provided from weather. The client is responsible for providing power to the photobooth (110V, 10 Amps, 3-prong outlet).

How do I retrieve my photos?

Upon receiving a downloadable link for high-resolution files, the Client accepts all responsibility for achieving and protecting the photographs. The company is not responsible for the lifespan of any digital media provided for any future changes in digital technology or media readers that might result in an inability to read discs provided. It is the client’s responsibility to make sure that digital files are copied to new media as required.